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Shipping and Returns

Shipping and Delivery

We offer free USPS first class shipping on every purchase!

We ship all of our packages via USPS

We do not ship on Saturdays or Sundays.  Orders placed after 5p.m. (EST) on Friday, will be processed the following  Monday morning.

If you need your order super fast contact us for quotes on faster shipping and delivery.

Returns

Thank you for shopping with Itsofftherack.com!  If you are unsatisfied with an item that you purchased, you may return it to us within 14 days of the day of purchase for a full refund.  The following stipulations apply:

SALE/CLEARANCE , lingerie or jewelry may not be returned.

All returned items must be unworn, unwashed and unaltered with the original tags attached.  Shoes must be returned in the original box without damage to the box.

If your item does not meet the above criteria, DO NOT attempt to return as the package will be rejected and returned to you.

To return an item, please return with the original invoice or a copy of the original invoice to:

Off The Rack Returns

610 Georgia Avenue

Chattanooga, TN  37402

We also suggest that you send items back using USPS or Fed Ex with a TRACKING NUMBER.  We are not responsible for items lost in transit to us.  Once the return is received, your refund will be processed within 1-3 days.

If you believe you have received DEFECTIVE or incorrect merchandise, please contact us immediately so that we can correct the problem.